Ticketing System - Components and Benefits

Although you may want a ticketing system because it will make handling and tracking tasks so much easier, the first step is to persuade the right people. You need enthusiasm for the solution across the organization. A ticketing system can help handle multiple requirements to ensure a smooth operation, save time, avoid missing tasks, prevent less critical work from impeding the important work, and make the entire workflow more efficient. Implementing a ticketing system is an inexpensive solution with many rewards throughout an organization. It enables managers to track activity in a complex environment-Information is power. 

If you are involved in a large organization, you may work with a number of people from separate departments, and your job may involve multiple different tools and interrelated tasks. A ticketing system can simplify your complex and interrelated tasks to behave like a shopping list for your environment. Select an open ticket, work through the involved tasks, if there are any unfinished dependencies close them first, then close the parent ticket. 

 These are the elements of a Ticketing system:  

• Register an event or a ticket
• Assign an owner, or person responsible, to the ticket
• Assign additional interested parties to the ticket
• Track changes to the ticket - Time and date of the change
• Notification - Inform interested parties of these changes
• Launch activity based on ticket status and/or priority
• Report on the status of one or more ticket(s)